Privacy Policy

Introduction

At Loryana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when you contact us, request services, or interact with our platform:

• Email address and contact preferences
• Full name and professional title
• Company name and business information
• Phone number and communication preferences
• Project requirements and technical specifications

Technical Information

We automatically collect certain technical information when you visit our website or use our services:

• IP address and geographic location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent, and interaction patterns
• Cookie data and session information

Project-Related Information

When you engage our services, we collect information related to your project requirements, including technical specifications, timelines, budget considerations, and business objectives to provide customized solutions.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our software development services
• To communicate with you about projects, updates, and support
• To analyze and improve our services, website, and user experience
• To provide customer support and technical assistance
• To comply with legal obligations and protect our rights
• To send you relevant information about our services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Cloud hosting providers for secure data storage and processing
• Analytics services to understand website usage and improve performance
• Payment processors for secure transaction handling
• Email and communication platforms for customer support

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for data transmission and storage
• Restricted access controls and multi-factor authentication
• Continuous monitoring for security threats and vulnerabilities
• Regular data backups and disaster recovery procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for 7 years for business and legal purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and provide enhanced features

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Effective Date: October 7, 2025